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IBEROSTAR TRAVEL AT EASE

COMPLIMENTARY ASSURANCE PACKAGE

We are there for you when you need us the most.

In the unlikely event that your vacation is disrupted due to you or one of your family members showing symptoms of COVID-19 while on your vacation, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on relaxing and having fun.

Download our flyer:     ENGLISH    FRENCH

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FINANCIAL EASE

COVID-19 tests offered at no charge* for those
exhibiting symptoms and examined by an accredited doctor.


• According to COVID protocol, the guest will have to be
confined to their room until they receive a negative test
result or if they are declared Fit to Fly by a accredited doctor.


• Extension of stay at no cost up to 14 days** then a special
discounted rate*** for additional days if required.


• In case of early departure, guests will receive a full refund
for the days not used.


• We provide personal protective equipment (masks and
gloves) free of charge in case you test positive for Covid-19.


• Single adults who present positive results for COVID-19 and
are traveling with children, will be offered special discounted
rates*** for an accompanying adult to care for the children.

* Except in Cuba, where they are covered by the mandatory COVID insurance required by the country.
Valid for reservations through to June 30, 2022.
Applies to all customers regardless of the booking channel, and in case of not having other insurance that covers the service offered in Travel at Ease. This service is subject to sanitary regulations set by the local government in each destination (local governments may impose additional regulations). Does not apply to Iberostar Heritage Grand Amazon. All of the above inclusions are applicable in the event of a positive COVID-19 test result. We reserve the right to withdraw the offer at any time without prior notice.

CARING FOR YOU AND YOUR FAMILY

• Isolation rooms will be made available for you and your
family members with all necessary amenities including:


- Constant medical monitoring, by telephone and in person.*
- Contact-less room service is available 7 days a week,
with personalized menu.
- Prescription medication refills should you run low.**
- Delivery of extra all inclusive amenities (upon request).***
- Complimentary in room entertainment, games and
activities including Star Camp activity packs for
children.***

 


*Visit to the room with additional charge ($) ** Where legally possible and available based on the destination and the medication. *** Except for hotels in Cuba.

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Book through your favorite tour operator, call 855-378-9011 or visit iberostarpro.com.

All of the above inclusions are applicable in the event of a positive COVID-19 test result. Applies to all customers, regardless of the booking channel,  in case an insurance policy does not cover the services offered by Travel At Ease.   Valid for bookings made through June 30, 2022. Offer can be withdrawn at anytime, without notice.

* Except in Cuba, where they are covered by the mandatory COVID insurance required by the country.Valid for reservations through to June 30, 2022.
Applies to all customers regardless of the booking channel, and in case of not having other insurance that covers the service offered in Travel at Ease. This service is subject to sanitary regulations set by the local government in each destination (local governments may impose additional regulations). Does not apply to Iberostar Heritage Grand Amazon. All of the above inclusions are applicable in the event of a
positive COVID-19 test result. We reserve the right to withdraw the offer at any time without prior notice.