IBEROSTAR TRAVEL AT EASE
COMPLIMENTARY ASSURANCE PACKAGE
We are there for you when you need us the most.
In the unlikely event that your vacation is disrupted due to you or one of your family members showing symptoms of COVID-19 while on your vacation, Iberostar provides you with a range of complimentary services to enable you to Travel at Ease and focus on relaxing and having fun.
COVID-19 PCR tests offered at no charge for those exhibiting symptoms and examined by an accredited doctor. According to COVID-19 protocol, the guest will have to be confined to their room until they receive a negative PCR test result.
Extension of stay at no cost up to 14 days*, then special reduced rate** for additional days if required
In case of early departure, guests will receive a full refund for unused days.
We provide personal protective equipment (masks and gloves) free of charge in case you test positive for COVID-19.
Single adults who present positive results for COVID-19 and are traveling with children, will be offered special rates* for an accompanying adult to care for the children
CARING FOR YOU AND YOUR FAMILY
Isolation rooms will be made available for you and your family members with all necessary amenities including:
Constant medical monitoring
Contact-less room service is available 7 days a week with personalized menu
Prescription medication refills should you run low ***
Additional toiletry amenity pack
Complimentary in room entertainment, games and activities including Star Camp activity packs for children
All of the above inclusions are applicable in the event of a positive COVID-19 test result. Applies to all customers, regardless of the booking channel, in case an insurance policy does not cover the services offered by Travel At Ease. Valid for bookings made through December 31, 2021
* Special rate in Dominican Republic, Mexico, Jamaica and Brazil of : $50USD per night (children $25USD). Other destinations offer a 50% discount on the iberostar.com rate.
** Mexico, Dominican Republic and Jamaica 14 days. Other destinations: Up to 10 days.
*** Where legally possible and available based on the destination and the medication.