How We Care

Iberostar continues to work on a series of actions towards hygiene, safety, and health for all our destinations, as well as our commitment to take care of guests, personnel, suppliers, commercial partners, and in addition, the environment.

How We Care is a new form of collective caring, which has brought forth more than 300 actions for rooms, restaurants, pools and properties that offer an even personalized and secure vacation experience.

A new Medical Advisory Board, composed of a team of public health and safety experts, and in cooperation with our Sustainability Office, will contribute its experience and specialized knowledge to face the new tourism challenges in health security.

We have developed measures to take care of employees and guarantee the customer experience, implementing new procedures in restaurants, at check-ins, among others.

The objective is to make guests feel more secure than ever, so concerns can be put aside and will thus, feel comfortable to enjoy themselves.

THE FOUR PILLARS

HOW WE CARE PRINCIPLES

SAFE ENVIRONMENT

Making Your Travels Safer

STANDARDS OF HYGIENE

Clean Space,

Safe Space

SOCIAL DISTANCING

Stay Apart,

Remain United

SMART INNOVATION

Leading Innovative Luxury

SAFE ENVIRONMENT

Our hotels, each an authentic haven of security, are innovating safety and security standards so all customers are confident in their stay.

Certificates: Local certifications, and "Earth Check" from Cristal International Standards, reinforcing our sustainability policy

Strict compliance with WHO recommendations and local regulations

Secure access to property observing the latest hygiene protocols for suppliers and employees

24/7 centralized medical service with available ambulance and security/isolation measures in property

Control of all the goods and products that arrive at the hotels, favoring local and sustainable origin

Food of known, local, and sustainable origin, with the unique focus of our Honest Food philosophy and with the security of traceability

Specialized personnel, trained and equipped with hygiene and protection measures

Due to safety protocols and government policies in each destination, it may be mandatory to wear a face covering during your stay at any Iberostar resort. Check the latest updates from each destination's government health officials.