Iberostar continues to work on a series of actions towards hygiene, safety, and health for all our destinations, as well as our commitment to take care of guests, personnel, suppliers, commercial partners, and in addition, the environment.

How We Care is a new form of collective caring, which has brought forth more than 300 actions for rooms, restaurants, pools and properties that offer an even personalized and secure vacation experience.  

 

A new Medical Advisory Board, composed of a team of public health and safety experts, and in cooperation with our Sustainability Office, will contribute its experience and specialized knowledge to face the new tourism challenges in health security.

 

We have developed measures to take care of employees and guarantee the customer experience, implementing new procedures in restaurants, at check-ins, among others. 

 

The objective is to make guests feel more secure than ever, so concerns can be put aside and will thus, feel comfortable to enjoy themselves. 

THE FOUR PILLARS

HOW WE CARE PRINCIPLES

SAFE ENVIRONMENT

Making Your Travels Safer

STANDARDS OF HYGIENE

Clean Space,

Safe Space

SOCIAL DISTANCING

Stay Apart,

Remain United

SMART INNOVATION

Leading Innovative Luxury

SAFE ENVIRONMENT

Our hotels, each an authentic haven of security, are innovating safety and security standards so all customers are confident in their stay.

  • Certificates: Local certifications, and "Earth Check" from Cristal International Standards, reinforcing our sustainability policy

  • Strict compliance with WHO recommendations and local regulations

  • Secure access to property observing the latest hygiene protocols for suppliers and employees

  • 24/7 centralized medical service with available ambulance and security/isolation measures in property

  • Control of all the goods and products that arrive at the hotels, favoring local and sustainable origin

  • Food of known, local, and sustainable origin, with the unique focus of our Honest Food philosophy and with the security of traceability

  • Specialized personnel, trained and equipped with hygiene and protection measures

  • Due to safety protocols and government policies in each destination, it may be mandatory to wear a face covering during your stay at any Iberostar resort. Check the latest updates from each destination's government health officials.

CERTIFICATIONS AND HYGIENE PROGRAMS

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CLICK HERE TO DOWNLOAD OUR HOW WE CARE PDF

 

CLICK HERE TO DOWNLOAD OUR HOW WE CARE - WEDDINGS PDF

CLICK HERE TO DOWNLOAD OUR HOW WE CARE - CUBA PDF

 

CLICK HERE TO DOWNLOAD OUR HOW WE CARE - GOLF PDF

CLICK HERE TO DOWNLOAD OUR HOW WE CARE - CERTIFICATIONS PDF

RENDERS

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RESORT

Our hotels will be taking care of every detail, from hygiene to security and creating memorable experiences.

We want our clients to focus on enjoying their vacation.

Copyright © 2020 by Iberostar Hotels & Resorts