2020 COVID-19 Latest News and Policies

With the spread of the novel COVID-19, we find ourselves in a time of global uncertainty. Our hearts go out to those personally affected and we are continuing to operate in the best interest of our partners, clients, communities and families. 

Our employees, partners and our guests continue to be our top priority, and we are working tirelessly across the globe, taking every precaution to make sure that our in-house guests are as comfortable as the situation unfolds.

Acting accordingly on a need be basis, current guests in our resorts in Mexico, Jamaica, and the Dominican Republic who are staying in a lead category will be upgraded at no charge to the next tier of resort. 

Please contact the tour operator or the sales channel you booked with for a detailed cancelation policy.

Any questions or concerns you may have, please contact your regional BDM.

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