COVID-19 UPDATES

Dear Valued Partner,

 

The pandemic caused by COVID-19 has become a global crisis of unknown effects and length. From the beginning, we have made decisions aimed at protecting our clients and employees by activating the necessary protocols in hotels. Unfortunately, the official restriction on the movement of people compels us, at this time, to temporarily suspend certain hotel activity in Mexico, the Dominican Republic, Jamaica and Brazil.

To better adjust to the current situation, we have adapted our booking policies. Please see below the most updated information:

RESORT UPDATES

Click here to see destination and resort updates.

Click here for information on our enhanced hygiene and security protocols.

Due to safety protocols and government policies in each destination, it may be mandatory to wear a face covering during your stay at any Iberostar resort. Check the latest updates from each destination's government health officials.

CHANGES & CANCELLATIONS

Guests who book through a tour operator or online travel agency are advised to contact their booking provider for information on the policies they are applying.

 

Updated September 29, 2020

INDIVIDUAL BOOKINGS (FIT): Policy valid through October 31, 2020 ( Mexico, Dominican Republic, Jamaica and Brazil)

  1.  Cancellation and no shows penalties will be waived as outlined below:

 

 

Mexico

 

 

 

 

 

 

Jamaica

 

 

 

Dominican Republic

 

Brazil

 

 

 

2. For reservations traveling beyond the dates outlines above through December 21, 2020:

● 24 hr + before arrival - no penalty

● within 24hrs will result in a 1 night penalty

Changes & Rebooking

For rebooking of confirmed reservations, travelling from now until October 31, 2021, proceed as follows:

1. Cancel & Rebook the original booking

2. Rate will be subject to new travel dates at time of rebooking

GROUPS (Weddings and Leisure):

Cancellations:

1. All booked Groups will be subject to the following policy (based on the dates outlined above):

● 72 hr + before arrival - no penalty

● within 72hrs will result in a 1 night penalty

2. For all booked Groups traveling beyond the above mentioned dates, will be handled on a case by case basis. Please contact the Groups Department for the selected Hotel.

Changes & Rebooking

1. Booked Groups traveling during hotel closures have the option to rebook or cancel for a full refund.

● Change of Date - same hotel:

■ Groups may rebook for new dates within a year of original contracted dates, and the same rate will be honored (blackout dates apply).

■ Any deposits or payments already received will be applied towards the future dates including relocations to other Iberostar Destination / Hotel in America.

● Change of Hotel:

■ If the original hotel is not available, the Group can change to another property within the same hotel category with no additional fee. Any price difference due to change of hotel category will be the responsibility of the group.

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

Official External Resources

Government Of Canada - COVID-19 Updates

 

WHO COVID-19 Latest Updates

CDC Information and Resource Page

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