COVID-19 UPDATES

 

 

The pandemic caused by COVID-19 has become a global crisis of unknown effects and length. From the beginning, we have made decisions aimed at protecting our clients and employees by activating the necessary protocols in hotels. 

 

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

If you have booked through a tour operator, please consult their cancellation policies

For Direct Bookings:

Based on the rate selected, the following cancellation rules apply:

 

Special Offer Rate : Cancellation Policy

 

The rate booked is not eligible for changes or cancellations. Please note that, should you wish to modify or cancel the reservation, the penalty charged will be 100% of the stay.

Flexible Cancellation Policy

 

Cancellations received 24 hours prior to arrival - no penalty   

Cancellations received within 24 hours prior to arrival - 1 night penalty

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. Please note that the content of this page is subject to change over time.

 

RESORT UPDATES

Click here to see destination and resort updates.

Click here for information on our enhanced hygiene and security protocols.

Official External Resources

Government Of Canada - COVID-19 Updates

 

WHO COVID-19 Latest Updates

CDC Information and Resource Page